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Frequently Asked Question

Order Related

Where can I check my order details?

You can view your order details by logging into your account on our website www.Jonaaki.in Once you login you will see an option called – My Orders,where you can view all your past orders.Alternatively, a confirmation of the order will be sent to your registered WhatsApp Number & Email after placing the order

Can I change my address after placing the order?

Yes, you can change the delivery address as long as your order has not left the

warehouse. Once the order has been shipped, it is not possible to modify the delivery address.

I have received only a part of my order. Where is the rest of my order?

Sometimes we dispatch whatever we have ready so as to decrease your waiting time.

Also since every product has a different shipping timeline, we may ship the order in batches.

To know about your order status you can get in touch via email on care.jonaaki@gmail.com or Whatsapp/call -+91 9198881587

Product Related

How do I care for my products?

Our garments are like works of art, hand embroidery, hand-woven, hand block printed and other Indian crafts and techniques with love because of which they might bleed initially, don’t worry it’s temporary and a part of their artistic nature.

1. Avoid mixing darker tops with lighter bottoms to prevent any unexpected colour blending.

2. If you’re planning to show off your new attire in high-sweat zones, we recommend opting for another equally stunning ensemble.

3. We suggest Dry Cleaning but gentle hand washing with a mild detergent will also do the trick.

4. During the first few washes, wash them separately.

5. Skip the washing machine.

6. Gentle dry them inside out in a shaded area.

We take great pride in the unique character of our handcrafted product They may have slight irregularities, but that’s what makes them truly one-of-a-kind!

Where can I find the Size Chart?

• We are a size-inclusive brand and we provide sizes ranging from M to 10XL without any extra charges.

• Our size chart differs from product to product & is mentioned under all the products on our website.

What if an item is out of stock? When will it be restocked?

Please click on the ā€œnotify me when restocked optionā€ which you will find under the sold out item. We cannot give you a certain timeline for the restock. If and once it is restocked you will receive an email about the same.

The colour of the product I received is slightly different from the images. Why?

The photos of every product are clicked in different light settings. We try to take pictures in a setting that is the closest to what the product looks like in reality. However, there are times when the camera lens cannot match the perspective of the eye and thus slight colour differences are unavoidable. Since our products are also not machine made in large quantities but in fact made by an artisan and in small batches, each batch could have a slight difference in the shade of the colour due to the human involvement in the process.

The print or embroidery or the weave has irregularities. Why?

Since our products are not machine made in large quantities but in fact made by an artisan and in small batches, each batch could have a slight difference due to the human involvement in the process.

They may have slight irregularities, but that’s what makes them truly one-of-a-kind!

Shipping Related

What is your Shipping Timeline?

Our shipping timelines vary depending on what you have ordered.

Fabrics & Sarees take 2 to 3 working days to ship from the warehouse.

All clothing products take 2 to 14 working days (shipping timelines vary from product to

product and are mentioned under every product in the description section as well).

All International orders will also take 2-14 working days to be shipped but if an order has multiple products and timeline varies then the entire shipment will be shipped together.

Working Days are Monday – SaturdayOnce the order is dispatched from our warehouse, tracking details will be emailed to you on your registered email.

Please do not accept a parcel if it is tampered as we will not be responsible for it.

Do you offer reverse pickup for returns?

Yes, we do offer reverse pickup for eligible items’ returns within India. We do not extend this service out of India.

Sometimes, for some addresses, reverse pickup facility may not be available. In that case we may ask you to ship the product back to us and provide a full Store Credit

without deducting the additional cost of Rs.100.

Where are my tracking details?

As soon as the order is shipped from our warehouse, you will receive an email/sms with tracking details. Please do check your junk/spam emails too as sometimes the email gets labelled as such.

Do you ship worldwide?

Yes, we do ship worldwide.

Contact Us

Murti Bhawan LGF, 2nd Floor, Plot no.190, Pragati Nagar, Opp. Friends Pharma, Takrohi, Lucknow-226016

+91-9198881587

jonaaki.creatives@gmail.com

Jonaaki.in

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