At Jonaaki, we are committed to delivering your orders accurately and efficiently while ensuring the highest quality of service.

Shipping Within India

• Free shipping on prepaid orders
• Flat ₹300 shipping for COD orders
• COD available only for orders above ₹2,500
• For orders above ₹5,000, only prepaid options will be available
• Working days are Monday – Friday; shipping timelines exclude weekends
• Tracking details will be emailed once the order is dispatched
• Order cancellation is not allowed once the order has been shipped
• Requests for change in shipping address cannot be accepted post dispatch
• During sale periods, slight delays may occur due to high order volume

Delays due to customs, interstate regulations, strikes, or delivery outages are beyond our control; however, we will keep you informed of your order’s status.

If delays arise due to production capacity at Jonaaki, we will notify you at the time of order confirmation, and you will have the option to accept or cancel the order.

International Shipping

• Any duties, taxes, or levies chargeable on international orders are to be borne by the customer
• Shipping charges start from ₹2,500 and vary by location
• Products typically dispatch within 7 working days
• Delivery takes approximately 7–10 working days after dispatch
• Tracking details will be shared via email once dispatched
• Requests for change in shipping address cannot be accepted post dispatch
• In case of lost packages, please contact care.jonaaki@gmail.com for assistance

Delays due to customs, interstate regulations, strikes, or delivery outages are beyond our control; however, we will keep you informed of your order’s status.

If delays arise due to production capacity at Jonaaki, we will notify you at the time of order confirmation, and you will have the option to accept or cancel the order.

• If we cannot deliver due to unavailability, quality issues, or inventory limitations, a full refund will be issued
• Jonaaki reserves the right to cancel orders under exceptional circumstances including pricing errors, incomplete addresses, suspected fraudulent transactions, or service abuse