Every single piece designed and produced at Jonaaki goes through stringent quality checks. Unevenness in colour, embroidery, and texture of print is not a fault but a beautiful characteristic of natural processes.

Exchange Eligibility

• We accept exchanges within 48 hours from the date of delivery.
• Products must be unworn, unwashed, and in their original condition with all tags and packaging intact.
• Items must be free from stains, odours, or damage.
• Exchange is allowed only once per order.
• Return or exchange is not allowed for already exchanged orders.
• Clearance sale items cannot be returned or exchanged.
• Do not accept packages if they are damaged or tampered.

Exchange Process

To initiate an exchange, contact us within 48 hours:

• Email: care.jonaaki@gmail.com
• Phone/WhatsApp: +91 9198881587

We will arrange return pickup within 3–5 working days.

Defective / Missing / Wrong Product

• Share a clear unboxing video within 24 hours of delivery.
• Photographs must be shared as proof.
• Claims without video evidence will not be considered.

Strictly Non-Returnable / Non-Exchangeable Items

The following items cannot be returned or exchanged under any circumstance:

• Items purchased during sale, discount, flash sale, or using coupon codes
• Custom-made pieces or products tailored to your measurements
• Items showing signs of wear including stains, perfume, sweat marks, or wash damage
• Items purchased using a credit note
• Items bought during promotional campaigns
• Items already exchanged once

All such purchases are Final Sale. No exceptions will be made.